IT Support Solutions for Business
Andor Information Technology provides IT solutions for small and medium organisations across Australia from our base in Newcastle, NSW.
Our services include Managed IT helpdesk, Cloud servers and security.
Our 6 pillars underpin our comprehensive approach to IT which delivers great value and great outcomes for our customers.
Keep ahead of IT challenges in a fast moving world. 24/7 monitoring, fast friendly help desk response and daily management of critical backup and security functions keep your business running and connected. Many of our customers have overnight issues resolved before they begin their work day!
Leverage current technology for improved Return on Investment, functionality and security. Take advantage of Cloud functionality, improved connectivity and resilience to protect against downtime. Protect your mail and remote users with 2 factor authentication. Use the latest features in Microsoft 365 cloud products every day. Take advantage of our hardware-as-a-service program to provide updated hardware with little or no increase in capital or operating expense.
Over 40 years of local experience combined with the strength of global vendors (Microsoft, VMware, Veeam, HP, Apple, Cisco, fortinet, Trend Micro & Sophos) give our integrated solutions an unmatched rate of success in implementation and ongoing performance. Our support uses ITIL methodology and our security processes are in alignment with ASD recommendations.
Discharge your organisations audit, cyber insurance or board reporting obligations more easily with properly maintained documentation.
Andor Information Technology create and maintain documentation to support your organisation and its users effectively and to re-create those 3rd party configurations and complex configurations which may not be saved elsewhere.
Any way you look at it, this documentation pillar adds real value to your business.
Monitoring and Remediation
Friendly personal service, fast analysis and remediation of issues. All made possible with a skilled IT team operating an integrated set of tools for monitoring, remote control and documentation. Reach us day or night via email, phone or dedicated customer portal. Monthly reports available for performance across systems, networks and end users.
Your business requires resilient and secure solutions for in-office and remote working. You need the right balance of security in your business to get the work done and know that your business related data are protected. Andor IT Managed Service Programs include Firewalls, Mail filters, URL filters, Policies, Backup Management and User awareness training to help spot malicious emails - all these assist in creating and maintaining a secure IT environment. Our security management programs are evolving continuously and are aligned with the Essential 8 as published by the Australian Signals Directorate.